Terms of service

01 / Who you are dealing with

Giffy is operated by Tehidea Ltd, a company registered in England and Wales under number 05902165, with its registered office at 86-90 Paul Street, London, England, EC2A 4NE. Reach us at [email protected].

02 / Who can use Giffy

You must be at least 13 to use Giffy. If the law where you live sets a higher age for agreeing to online services yourself, up to 16 in the European Union, you need the consent of a parent or guardian until you reach it.

If you are not old enough where you live to agree to these terms yourself, a parent or guardian must agree to them for you.

03 / Your account

Your account is tied to your phone number. Use a number that is yours, keep your device and your sign-in codes to yourself, and tell us at once if you think somebody else has reached your account.

One person, one account. Do not sign in as somebody else and do not let somebody else sign in as you.

04 / Content you send

What you send is yours, and you are responsible for it. You let us store it and deliver it to the people you send it to. If someone reports it, we also keep a copy with the report, as the privacy policy explains.

Content found through search in the app comes from a third-party provider and is subject to its terms. Only send what you may share.

05 / What you must not do

Do not send anything unlawful, hateful, sexual content involving children, or anything meant to harass, threaten or frighten someone. Do not send spam. Do not impersonate another person.

Do not scrape, probe or overload the service, do not try to reach data that is not yours, and do not use the service to find out who owns phone numbers you have no reason to look up.

06 / Reports and blocking

You can block anyone and report anything you receive. We read reports and act on them: we may remove content, and we may restrict or end the access of the account behind it.

07 / Subscriptions

Paid tiers are sold through the Apple App Store or Google Play. The store takes the payment and its terms govern billing, renewal, cancellation and refunds. Cancel in your store account settings; deleting the app or your account does not cancel a subscription.

What a paid tier includes is shown in the app before you buy it.

08 / The app stores

These terms are between you and Tehidea Ltd, not Apple or Google. We, not they, are responsible for the app, its support and any claim about it. Apple and its subsidiaries may enforce these terms against you as third-party beneficiaries.

09 / Ending your account

You can delete your account in the app at any time and for any reason. The privacy policy says what that deletes and what stays.

We may restrict or end your access to the service if you break these terms.

10 / What we are responsible for

We run the service with reasonable care and skill, but we do not promise that it is free of faults or always available. We are responsible for loss we cause that is a foreseeable result of breaking this agreement or of failing to use reasonable care. We are not responsible for loss that was not foreseeable, nor for business losses such as lost profit, lost sales or lost goodwill.

We are not responsible for what other people send you, though we act on reports of it.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to limit. Your rights as a consumer are not affected.

11 / Law and your consumer rights

This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over it.

If you are a consumer, you can also bring proceedings in the courts where you live.

If you are a consumer, that choice does not take away the protection given to you by the mandatory law of the country where you live.

12 / Changes to these terms

We change these terms only for a reason: a change in the law, a security need, or a change to the product. When a change matters, we tell you in the app before it takes effect, and the date at the top of this page changes with it.

If the change does not suit you, delete your account before it takes effect and it will never apply to you.

13 / Complaints

Complain by email to [email protected]. Say what went wrong, when it happened and what you want us to do. We answer by email within 14 days.